Booking conditions

Booking conditions

The fineprint is always boring, so we want to keep it short and simple in order to make your stay relaxing and easy. If anything is unclear or not covered here, my team and I are happy to answer your questions and doubts:

Cancellation policy: You can book with us without worries: You can cancel free of cost until one day before the beginning of your stay.

Check-in and check-out: Our guesthouse uses a contactless Check-in with a keybox at the entrance. This way our guests can check-in stressfree anytime after 2 p.m. (14.00h). Check-out time is 10 a.m. Guests will receive complete information before their arrival.

Use of garden / yard: The garden and yard area can be used by all guests. Garden furniture is supplied. We can provide a bbq-grill by request. For security reasons it may only be used on the uncoverd yard space. Some apartments additionally have private balconies.

Parking / garage: We have free off-street parking spaces in front of the house. A closed garage space is available for 10 EUR/day depending on availability. There are additional free covered parking spaces on the roof of the garage, especially for motorbikes.

Smoking: Smoking is not allowed anywhere in the building and in the garden and yard areas. There is a smoker's corner in front of the house.

Additional beds / child beds: Plase contact us, if you need a baby/child bed. In some apartments there is a possibility to add in an addtional bed. Please contact us BEFORE BOOKING.

Service: We offer self-catered accomodations and therefore do not offer food or maintenance cleaning. We will make your bed with fresh linnens before your arrival and provide towles. It is important that you indicate the exact guest number when booking. We will prepare as many beds as booked guests. If two guests book an apartment with two bedrooms we assume that we prepare one double bed in one room. If you wish to use both bedrooms, just let us know and we will prepare the double beds in each room for one person.

Mosel Thermal spa: Our rates generally include one free pass per guest and stay to the Mosel Thermal Spa, except for the suites. Should you not want to use the Thermal Spa or if it is closed during yout stay, this will not entitle you to a price reduction.

Dogs: In some apartments dogs are permitted after prior request. If dogs are permitted is shown in the apartment's description. Dog owners are asekd to respect other guests and not to have the animals runnig loose in the hall or in the garden.